BACKGROUND

This course is aimed at existing and newly appointed Supervisors who within their roles act as the link between management and the workforce. Within modern organizations the Supervisor has come to assume a greater role of responsibility for all aspects of management, staffing, recruitment, discipline and appraisals.  To ensure success in the work environment a Supervisor needs relevant skills and tools to assist them in successfully carrying out their role.

Entry Requirement: Participants must hold a Level 5 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experience.

PROGRAMME AIMS & OBJECTIVES

AIM:

The objective of this course is to provide a structured learning framework to those who already work in a Supervisory / Team Lead / Middle Management role but have never received any formal training for the skills needed by management.  This would also typically suit people who have worked with a company for some time and have assumed extra responsibility over time and people who have been promoted.

OBJECTIVE:

On completion of the programme, participants will be able to:

• Acquire the theoretical knowledge enabling them to understand the role and responsibility of a supervisor
• Acquire a range of management and supervisory skills
• Develop good interpersonal communication skills
• Demonstrate the confidence to deal with a variety of challenging situations
• Develop good work practices appropriate to their role as supervisor/line manager

PROGRAMME CONTENT

Unit 1 – SUPERVISORY MANAGEMENT

• Understand key concepts, principles and practice in supervisory/line manager
• Critically evaluate different approaches to supervision practice e.g. peer supervision, one to one supervision, group supervision
• Distinguish between different models of supervision and choose the most appropriate model for a context
• Relate supervision theory to planning and evaluating practice
• Demonstrate a range of personal and practical skills used as a supervisor/line manager
• Identify the challenges involved in performing the functions of a supervisor/line manager
• Undertake training needs and analysis
• Recognize the importance of good documentation and record keeping
• Be familiar with relevant legislation such as employment, health and safety etc. 

Unit 2 – OPERATIONAL PLANNING

• Explain the role of goal and objective setting in operational planning  
• Design an operational work plan/project for a fixed period including short-term objectives such as Key Result Areas
• Integrate short-term objectives into a one-week work schedule
• Implement the work plan
• Keep appropriate records of progress
• Critically evaluate implementation in relation to original plan
• Approach problem solving in a structured and creative way

Unit 3 – TEAM LEADERSHIP

• Negotiate a work plan/project with team members
• Deliver a briefing to team members
• Motivate team members
• Monitor progress of the work plan
• Take appropriate action for successful completion of the plan
• Evaluate the contribution of team members
• Encourage and provide constructive feedback to team members

Unit 4 – ORGANISATIONAL SKILLS

• Explore how the principles of time management affect planning in the work place
• Design procedures for a range of activities such as managing the telephone, handling paper work, controlling interruptions to work
• Plan a meeting e.g. notice, agenda, administration, venue etc.
• Run a meeting by acting as a chairperson, facilitator, keeping time, following the agenda, recording minutes etc.
• Evaluate a meeting e.g. measure participants, attendance, roles of members etc.
• Understand the importance of the need to delegate
• Delegate work to others, e.g. assign tasks, monitor progress, evaluate results
• Document all elements of the supervision/line management practice
• Draw up a job description and a person specification
• Prepare for interviewing candidates
• Take an active part in conducting the interview
• Evaluate the findings and contribute to the decision-making

PROGRAMME MANUAL

This programme includes a highly comprehensive manual, which continues to be an excellent referencing source after the Programme.

FETAC CERTIFICATION

This course is certified by FETAC (Further Education and Training Awards Council). FETAC gives people the opportunity to gain recognition for learning in training centres, in the workplace and in the community. FETAC Qualifications enable participants to progress both educational and professionally, fort further information please view our website:

www.Paramounthr.ie

The FETAC Assessment periods are January, May, August and November. FETAC issue certificates within approximately 2 months of each assessment period.

FETAC ASSESSMENT

Participants who wish to achieve a FETAC Component Certificate must complete one assignment (25%) and a Skills Demonstration (75%).

Assignment

Compile report, based on the participant’s research providing an a clear indication of the learners understanding of the theory and their ability to understand its practical application referencing the main characteristics of each class of customer behaviour, and identifying the various tactics for dealing with them and specifying the methods of retaining control of the sales call. This will be provided too you on the second day of the programme. It must be submitted within 2 weeks. (25%)

Skills Demonstration

In one (15 – 20 minute) skills demonstrations, learners will show have an opportunity to be assessed on their selling skills, handling the objections and closing the sale. This will be recorded. This will be provided too you on the first day of the programme. It must be assessed on Week 3 of the programme. (75%)

GRADING

• Pass 50 - 64%
• Merit 65 - 79%
• Distinction 80 - 100%